Product Quality Engineering Manager

We believe in a world more loyal, and a world more loyal starts with our people. As a Product Quality Engineering Manager within our Quality department, you will be responsible for:

• Working closely with the Head of Quality to implement and update our agreed strategy.

• Improving and monitoring our Quality processes to maintain high-quality standards for our products.

• Identifying design problems related to product compliance and collaborating with manufacturers on re-engineering product designs to find solutions.

• Conducting product benchmarking and reviewing new market technologies to drive continuous improvement in product quality.

• Supporting internal teams during the early stages of product development.

Our product categories are broad and primarily include kitchenware, homeware, travel, and toys.

Daily Responsibilities

• Collaborating closely with different departmental colleagues to provide daily support in product safety and reliability.

• Performing product risk assessments, evaluations, and compliance qualifications from concept through various stages of product development.

• Working closely with suppliers from product concept to the final product, re-engineering designs to ensure feasibility given manufacturing limitations.

• Identifying issues during the product development and manufacturing processes and implementing corrective improvements.

• Conducting benchmarking and market reviews to drive quality standards.

• Ensuring all product compliance is maintained, and technical files are updated in a timely manner. This ensures products placed on the market are safe, of good quality, and fit for purpose.

• Ensuring the quality of production consistently meets company safety and quality requirements. This includes coordinating with our 3rd-party inspection company to ensure inspections are booked and that no delays to program launches occur due to compliance, safety, or quality issues.

• Supporting the team in designing new product testing methods to identify product performance based on special product features and claims.

• Assisting in providing Quality/Technical support to Sales and Program Management, including defining quality guidelines for new ranges prior to launch.

• Helping to investigate product issues and working with the Quality Manager and suppliers to identify root causes and implement appropriate actions.

• Helping to build strong relationships with our external service providers, licensor technical teams, and internal global clients to ensure timely and accurate technical support and communication of requirements.

• Reviewing brand-partner and client quality requirements to ensure they are understood by all parties and incorporated into Quality Management plans as required.

• Striving to help establish efficiencies in ways of working within the Quality department by standardizing documentation and processes where possible.

• Supporting efforts to limit the number of quality complaints from local offices/markets and communicating information back into the system to ensure corrective actions are completed and validated.

• 5-10 years of experience in similar roles within manufacturing, laboratory, trading, or retail industries.

• Degree holder in a related discipline (Quality Management, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or equivalent).

• Good technical knowledge in various hardgoods and homeware product categories such as, but not limited to, cookware, dinnerware, textiles, kitchenware, and luggage, as well as toys or electricals.

• A good understanding of European and Asian standards (for Asia-Pacific positions only: Taiwan, China, Hong Kong) regulations, legislation, and standards.

• Good understanding of product testing, test reports, and product inspection reports.

• Strong analytical mind, independent with excellent problem-solving skills.

• Good knowledge in production controls and factory audits.

• Familiarity with product assessment and active involvement in the development of new products from concept to shipment stage.

• Familiar and solid working knowledge of MS Office (Word, Excel, PowerPoint).

• Good business sense, communication skills, and interpersonal skills.

• Self-motivated with good analytical skills and well-organized.

• Great team player.