Job description
Employment Type: Full‑time, Permanent
Location: Hybrid – Regular presence split between Amsterdam and Düsseldorf (approx. 50/50 balance, 4 days/week from an office)
About the Role
We are looking for a Senior IT Support Analyst to join our Core Tech Team and deliver high‑quality IT support across several European locations.
This role is hands‑on, user‑facing and requires strong communication, technical expertise, and the ability to provide consistent onsite support in both Amsterdam and Düsseldorf.
What You’ll Do
Provide onsite and remote IT support to employees and senior stakeholders
Deliver reliable, discreet, and professional face‑to‑face support in office spaces and meeting rooms
Troubleshoot hardware, software, and connectivity issues
Manage IT incidents, equipment, and documentation
Support onboarding, induction training, and user education
Oversee IT hardware, applications, asset inventory, and licenses
Collaborate with technology partners and internal teams
Support live events, town halls, and hybrid meetings
Assist in implementing, testing, and documenting applications and cloud services
Contribute to ongoing improvement and adoption of new technologies
Who You’ll Work With
Employees and senior leaders
HR teams
IT Engineering & Security
External technology providers
What You Bring
5+ years of IT Support experience (Senior level preferred)
Strong expertise in Windows 11 and the Microsoft 365 suite
Ability to explain technical concepts clearly to non‑technical users
Excellent troubleshooting and problem‑solving skills
Experience with Microsoft cloud services (Teams, SharePoint, Entra ID, Exchange Online)
Understanding of hardware, networking basics, and security principles
Proactive, customer‑focused, and able to work independently
Strong organizational and communication skills
Why You’ll Love Working With Us
High‑impact global support role covering multiple international locations
A collaborative, people‑focused working culture
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