Global Head of Data & Analytics

Job title: Global Head of Data & Analytics

Salary: Competitive + Annual Bonus

Location: Amsterdam preferably. But we are open to Hayes, UK and Dusseldorf, Germany

Duration: Permanent

Working model: Hybrid

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and enhance brand loyalty for some of the world’s leading retailers. We are passionate about our work and dedicated to delivering outstanding results.

Primary Purpose & Scope:

The primary purpose of the Head of Data & Analytics is to drive the strategic use of data internally and externally to create efficiencies and generate revenue. Internally, they collaborate with key lines of business to leverage data insights and enhance operational processes. They lead the development and execution of a comprehensive data strategy, ensuring data integrity, security, and compliance, whilst also embedding a data-driven culture within the organisation through leading a team of subject matter experts.

Externally, they play a crucial role in supporting the data story that we sell to clients, providing insights and recommendations based on data analysis to increase quality and quantity of data collected, and optimize loyalty marketing campaigns and drive revenue growth.

The Head of Data & Analytics is a versatile leader who combines technical expertise with business acumen, fostering a data-driven culture and acting as a trusted advisor both within the organization and to our major account clients.

Key Responsibilities:

Data Strategy & Execution:

• Spearhead development and execution of the TCC data strategy that aligns with the company’s goals and objectives, focussing on optimizing internal processes to drive cost efficiencies, and leveraging client data to drive revenue growth
• Data strategy should encompass key pillars of data science, business intelligence and campaign performance analysis, whilst also challenging status quo with new thinking, innovation and tech (such as AI)
• Develop the TCC AI strategy and how this support business growth, and operational efficiencies

Leadership & Team Management:

• Recruit, integrate, lead and develop data and analytics talent embedded both at the group and regional level
• Shape the function as an internal agency that procures services to key functional stakeholders, and develop and grow this department as it scales with the business
• Lead a team responsible for Data Science, Business Intelligence, Campaign Performance Analytics and Measurement
• Be the representative of data & analytics when called upon by the ExCom and TCC Board, and can clearly articulate the strategy, achievements, opportunities, challenges and needs

Cross-functional Collaboration:

• Collaborate with senior leadership and functional teams to identify data-related opportunities, needs, challenges, solutions to enhance quality and quantity of data collected
• Actively collaborate with stakeholders to integrate data driven decision-making into various aspects of the organisation
• Provide a conduit point between business functions and technical teams, to simplify requirements and translate technical details into business outcomes and vice versa

Client Engagement and Support:

• Externally facing and actively engages with major account clients with client directors, acting as a trusted advisor on data-driven strategies. Understand client objectives, leverage data insights to optimize campaigns, and communicates data-driven recommendations in a clear, simple, and compelling way
• Ability to communicate our data standards (story), convey comprehensive data requests in a simply way, and ensure we collect the most relevant and actionable data from clients

Innovation:

• Stay updated with latest industry trends, emerging technologies, and best practices in Data & Analytics (i.e. use of AI)
• Foster a culture of continuous learning within the team, encourage innovation, and explore new tools and techniques to enhance data capabilities

Data Governance & Compliance:

• In partnership with tech partners and TCC Core IT Teams; ensuring data integrity, security, and compliance, as well as establishing data governance policies, procedures and best practices to maintain data quality, privacy and regulatory compliance

• Experience managing teams of subject matter experts – seasoned leader with demonstratable experience
• Excellent storytelling and communication skills to share complex concepts/insight to a non-technical audience, including stakeholders at all levels
• Able to interpret requirements and translate these into clearly articulated strategies to accelerate how data and technology supports the maximisation of business outcomes
• Ability to create scalable, documented processes for delivery and execution of projects
• High emotional intelligence to listen, engage and inspire stakeholders
• Have previously been hands-on with data tools such as SQL, Python, R, DBT and more
• Able to work effectively in a multicultural team. Effective and knowledgeable in leading in cross-cultural remote working settings
• High sense of ownership, drive, agenda and goal setting
• A deep understanding of data governance / data management concepts, approaches, methodologies and tools
• Detailed analytical approach; logical, precise thinker; works well with uncertainty and complexity
• Experience in retail industry is ideal
• Multilingual is a bonus