Project Manager

Job Title: Project Manager 

Salary: Competitive + Annual Bonus

Location: São Paulo

Duration: 12 Month Contract (extendable) 

Working Model: Hybrid (3 days a week in the office)

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and enhance brand loyalty for some of the world’s leading retailers. We are passionate about our work and dedicated to delivering outstanding results.

Primary Purpose & Scope:

• To lead the execution and delivery of TCC campaigns with predictable consistency and efficiency, resulting in successful campaign results
• Foster strong client relationship and strive for customer service excellence. Being “to go” person for clients’ team for any questions during the campaign
• Apply project management best practice; meet key milestones, exercise inventory management skills and perform critical campaign analysis, regularly update and discuss campaign’s performance with internal team and client to gain alignment and initiate actions needed
• The role is an engine in the TCC business model, helping to deliver sales commitments to our customers with the best-in-class service and experience

Key Responsibilities:

Client Management:

• Develop long-term relationships with relevant stakeholders within the client’s business
• Participate and support campaign proposals with Client Director and Marketing Team demonstrating a broad, yet detailed knowledge of the business
• Participate or lead (where relevant) client meetings to ensure all communication is professionally delivered
• Proactively understand client’s operational challenges, and appropriately support internal functions to help resolve potential operating constraints
• Responsible for client management and delivery of customer service excellence within a campaign

Campaign Demand Management:

• Manage and guide the team on delivery planning to maximise supply chain flexibility, whilst fulfilling projected sales demand
• Actively explore delivery plan against redemption trend and item ratios using bespoke, internal, global system, establish contingency plans for stock management
• Adopt a global view of stock risk and proactively recommend options to minimise out of stock or surplus stock situations through close communication with supply chain management and logistics
• Proactively initiate discussions with internal departments to help resolve inventory challenges

Project Management

• Project planning with clear, agreed timelines; highlight key deadlines to relevant and involved parties to ensure milestones are met
• Lead and initiate internal and external meetings, when necessary, inviting the relevant parties to participate in planning and implementation of the project plan
• Guide the client’s project team to ensure delivery of the key campaign deliverables
• Manage business plans, budgets and processes; integrate information across departments and recommend appropriate action plans leading to successful campaign delivery

Campaign Measurement

• Weekly monitoring of campaign results; proactively highlight key findings in order to take actions and share customised reports with the client
• Detailed analysis and recommendation on re-projections through discussion with internal teams and other relevant parties on a timely basis
• Effective campaign impact analysis and measurement; adding value by identifying reasons for campaign performance
• Produce clear campaign wrap-up presentations and professionally present key findings to the client
• Work closely with Marketing Team to incorporate Campaign activation measurement results into weekly and/or wrap up presentations creating full 360C measurement

Digital Campaign Execution

• Supporting Client Director with solutions expertise on technical and game mechanic subjects
• Managing different briefing to be filled out by client (Marketing, Creative and Technical) and the timelines with all overall milestones (concept, design, execution, reporting)
• Act as a communicator among involved stakeholders, managing the different meetings with the client
• Monitoring the performance and sharing reporting

• Execution (management of budgets, schedules, timelines and risks)
• Strong analytical capabilities and affinity with systems
• Decision making (ability to make timely, fact-based decisions through understanding circumstances, needs and scenario analysis)
• Leadership (takes initiative)
• Team management (build relationships both in and outside the team)
• Global approach (understands the impact of a project to and across the various functions, and the overall business)
• Business acumen (an interest in retail landscape, understand industry trends and their impact on business, monitors competition and its impact on the project and business)
• Fluency in English, Portuguese and Spanish is mandatory