Head of IT Infrastructure & Cloud

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and strengthen brand loyalty for some of the world’s leading retailers. Our passionate team delivers exceptional results through precision execution, strong client partnerships, and seamless operational processes.

About the Role

As Group IT Head of Engineering, you will lead the organization's global infrastructure strategy, driving the transition to a cloud-first environment while ensuring secure, resilient, and high-performing IT services across the business.

This is a strategic leadership role combining technical expertise, infrastructure transformation, team management, and operational excellence.

Key Responsibilities

• Lead the transition to a cloud-first infrastructure model, defining architecture and delivery roadmaps.

• Manage regional and global engineering and infrastructure programmes.

• Oversee the implementation and support of IT systems, cloud and hybrid services, databases, and networks.

• Ensure the security, resilience, and performance of the global IT infrastructure.

• Lead and develop the Engineering team, setting priorities and driving successful delivery.

• Manage infrastructure projects, ensuring delivery within agreed timelines, budgets, and quality standards.

• Coordinate engineering workloads, incident resolution, service requests, and project activities.

• Act as the main technical contact for infrastructure-related initiatives, collaborating with project, security, and IT leadership teams.

• Drive continuous improvement through the adoption of new technologies and operational best practices.

• Lead infrastructure transformation projects, including data centre migrations and cloud adoption initiatives.

• Oversee infrastructure lifecycle management, including monitoring, patching, upgrades, and maintenance.

• Manage technology vendors, managed service providers, and support contracts.

• Administer and maintain Microsoft 365, Microsoft Azure, Microsoft Entra ID, Active Directory, VMware vSphere, Microsoft SQL Server, Exchange Online, and related platforms.

• Develop technical standards, documentation, and operational procedures to support security, resilience, and compliance.

• At least 5 years of experience in IT infrastructure or systems engineering.

• Proven experience managing enterprise infrastructure projects within complex IT environments.

• Strong hands-on expertise with:

• Microsoft Azure

• Microsoft 365

• Microsoft Entra ID (Azure AD)

• Active Directory

• VMware vSphere/ESXi

• Microsoft SQL Server

• Exchange Online

• Solid understanding of cloud infrastructure, networking, virtualization, and IT security.

• Previous experience leading technical teams and managing people.

• Excellent stakeholder management and communication skills.

• Experience managing external suppliers and IT support contracts.

• Fluent in English and Italian.

• Ability to take ownership of a global IT infrastructure environment.

What We Offer

• Competitive salary and annual bonus.

• Opportunities for growth and professional development.

• A dynamic and supportive work environment where your ideas truly matter.

• Hybrid working model.

TCC is an Equal Opportunity Employer. All applicants will be considered without distinction of age, culture, religion, sexual orientation, gender identity, ethnicity, or disability status.