Omnichannel Services Executive (m,f,d)

As an Omnichannel Services Executive, you will support the delivery and execution of omnichannel loyalty campaigns across Central & Eastern Europe. Working closely with the regional Omnichannel leadership, you will play a key role in ensuring operational excellence across campaign rollout, client consulting, reporting, and sales support.

This is a hands‑on, client‑facing role at the intersection of loyalty, data, and digital marketing, offering exposure to end‑to‑end campaign delivery in a fast‑paced, international environment. You will act as a vital link between clients, internal delivery teams, and commercial stakeholders, contributing directly to campaign success and long‑term client satisfaction.

Key Responsibilities

Campaign Delivery & Execution

• Support the scoping and planning of omnichannel loyalty campaigns in collaboration with internal and external stakeholders

• Contribute to marketing ideation and creative proposal development

• Monitor campaign performance through regular reporting and dashboards

• Identify optimisation opportunities and support continuous improvement

• Troubleshoot operational issues and support timely resolution

Client Success & Insights

• Provide day‑to‑day client support and ensure alignment with campaign objectives

• Analyse campaign and sales data to generate actionable insights

• Prepare performance reviews and recommendations for future campaigns

Sales & Marketing Support

• Support the creation of pitch presentations and sales materials

• Build demo use cases showcasing omnichannel capabilities

• Assist the Head of Omnichannel in internal training sessions and sales enablement initiatives

Key Stakeholder Relationships

• Internal: Omnichannel Services, Technical Delivery, Marketing, Project Management, Sales

• External: Clients, Loyalty partners, CRM and Digital Marketing stakeholders

About You

Required Experience & Skills

• 1–2 years of experience in a client‑facing role (agency, consultancy, marketing, or similar)

• Initial exposure to digital marketing, loyalty, CRM, or campaign environments

• Strong organisational and analytical skills

• Comfortable working with data, reporting tools, Excel, and PowerPoint

• Excellent communication skills in German and English (written and spoken)

• Proactive, collaborative, and eager to learn

Nice to Have

• Experience supporting campaign delivery or execution

• Familiarity with dashboards, CRM systems, or reporting platforms

• Experience supporting pitch decks or commercial presentations

Why Join Us?

• Gain hands‑on experience across end‑to‑end omnichannel campaign delivery

• Work closely with senior regional stakeholders and international clients

• Develop skills at the intersection of loyalty, data, and digital innovation

• Be part of a growing omnichannel function with clear development opportunities

Our Values

At TCC Global, our people are guided by our core values:

• Respect – Treat others as they wish to be treated

• Truth – Act with honesty, openness, and integrity

• Collaboration – Work together to achieve better outcomes

• Care – Care for our people, our clients, and our future