Office Manager

Job Title: Office Manager

Location: Hayes, West London

Salary – Competitive

Duration – FTC (12 months, likely to extend)

At tcc global, we help businesses develop and implement strategies to optimize customer experiences, enhance brand presence, and generate meaningful insights through data analysis. We work with clients to create personalized marketing campaigns, loyalty programs, and customer engagement initiatives that deliver measurable results.

We are currently seeking an experienced Office Manager for our UK office located in Hays, West London. In this role, you will play a crucial part in ensuring the smooth operation of our office, enhancing the experiences of our team, clients, and partners, while also providing support to global colleagues during their visits.

Key Responsibilities:

• General administration, office & facilities management – be the first point of contact for all office related requests
• Continiously reviews and improves office processes, standards and ways of working
• Route all incoming calls
• Oversee front of house (reception area), maintenance of office equipment, office cleaning, in-coming & out-going mail, courier services and all other delivery services
• Manage weekly ‘Teams Today’ log for UK office
• Responsible for all aspects of office health & safety regulations, compliance, risk assessments, DSE, manual handling and annual PAT testing
• Organise first aid and mental health first aid training, fire warden training
• Liaise with suppliers, building contractors and sub-contractors
• Liaise with building management and maintenance lead, reporting maintenance issues in a timely manner
• Source and procure printed matters, office equipment, duplicated keys, stationery, and office supplies with an effective inventory record
• Manage the access systems for the office & warehouse, maintaining accurate records
• Manage corporate travel in conjunction with external travel agent, office events and other company activities
• Manage and sustain relationships with vendors, service providers, and the building manager ensuring all services meet contractual compliance
• Review contracts and price negotiations with office vendors and service providers
• Coordinate office moves, leveraging support from IT, office furniture procurement
• Responsible for office floor plans, department layouts and seating plans
• Greet visitors, clients, and overseas employees and assist with queries
• Secure a positive office atmosphere by encouraging and role-modelling engagement, support and collaboration
• Manage housekeeper as a direct report
• Responsible for internal catering in conjunction with the housekeeper and EAs
• Regular management of the recycling functions
• Manage ‘Staff Services’: flu vaccinations, staff sale, fruit supplies and employee interaction events including the Christmas party
• Work with HR to manage new joiner inductions, incorporating office procedures, facilities, health & safety
• Assist and support HR with HRIS, ad-hoc projects, administration and payroll reporting
• Have fun!

• Proven experience as an Office Manager (ideally 3-5 years of relevant experience)
• Excellent English verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Professional appearance and demeanor
• Ability to problem solve, both individually and as part of a team
• Responsive and proactive approach, with strong follow-up skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong attention to detail, highly organised and strong time management skills
• Organised, efficient, enjoy working with a team and cross functions, plus work independently
• Ability to multi-task and prioritise
• Be trusted to deal with confidential issues (both personal and business)

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